On-Site | Seattle, WA
SkillBridge-Eligible Required
Compensation:
- Up to $120,000 annually upon SkillBridge completion
Schedule:
- Day shift only
- 5×8 or 4×10 schedule (finalized with supervisor)
- No nights or weekends
About the Client
Our client is a large public-sector organization with a mature enterprise IT environment supporting thousands of end users across multiple departments. The IT organization is known for its structured processes, strong service culture, and long-term career stability.
This role sits within the Collaboration and Workplace Technologies team and supports mission-critical end-user systems across city offices.
The Role
The Client Support Technician provides Tier II desktop and end-user support in a fast-paced enterprise environment. This role is ideal for SkillBridge candidates transitioning into professional IT careers who want hands-on experience with enterprise systems, structured ITIL processes, and long-term growth opportunities.
This is not a call-center role. You will work directly with users, systems, vendors, and internal IT teams to resolve issues and improve service delivery.
What You’ll Do
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, and A/V equipment
- Support Windows operating systems, Microsoft 365, and enterprise applications
- Perform software and OS deployments and upgrades
- Provide Tier II escalation support for the Service Desk
- Create and maintain technical documentation and user guides
- Coordinate with vendors and internal IT teams on hardware and software issues
- Serve as a subject matter expert (SME) for assigned technologies
- Support ITIL-based service delivery and continuous improvement efforts
Required Qualifications (Condensed)
Must-Have
- SkillBridge eligibility required
- Ability to work 100% on-site in downtown Seattle
- Minimum 2 years of Windows desktop/laptop support in a professional or enterprise environment
Technical Foundations
- Experience supporting Windows OS, Microsoft 365 / Office, and common enterprise applications
- Hands-on experience installing, upgrading, and configuring hardware and software
- Basic client-side networking and telephony knowledge
Professional Skills
- Strong written and verbal communication
- Excellent documentation habits
- Ability to manage multiple priorities in a customer-facing environment
- Familiarity with ITIL concepts is a plus
Career Growth & Upside
This role offers a strong enterprise IT foundation and exposure to:
- Structured ITIL service environments
- Tier II and Tier III escalation workflows
- Enterprise-scale desktop, endpoint, and collaboration technologies
High performers can grow into senior desktop support, systems administration, endpoint management, or IT leadership roles over time.
Work Environment
- 100% on-site at downtown Seattle offices
- Professional, process-driven IT organization
- Stable environment with long-term career potential
- Daytime schedule only