Beaverton, OR or Phoenix, AZ
SkillBridge-Eligible Required
Compensation:
- Up to $120k annually upon SkillBridge completion then significant career upside within firm
- NOTE: Range depends heavily on experience
Schedule & Work Model:
- Hybrid role: 3 days onsite / 2 days remote
- First 2–3 months: onsite full time for onboarding and training
- SkillBridge Fellowship is in-person
About the Client
Our client is a fast-growing Portland-based managed services provider specializing in Unified Communications and Hosted Voice solutions. The organization supports a wide range of commercial customers and is known for strong internal training, certification support, and clear technical career paths.
The Role
The UC Helpdesk Technician supports customers using hosted voice and UCaaS platforms, handling Moves, Adds, Changes, and troubleshooting voice, handset, and quality-of-service issues.
This role is ideal for SkillBridge candidates with a technical mindset who want to build hands-on experience in VoIP, networking, and Unified Communications, with a clear path into senior UC engineering or network roles.
What You’ll Do
- Support Hosted Voice customers with moves, adds, changes, and deletions
- Troubleshoot VoIP issues related to software, handsets, and call quality
- Assist with new UC deployments and virtual implementations
- Support distributed data centers and internal infrastructure
- Use tools such as Wireshark to analyze SIP traffic and isolate call issues
- Work closely with senior engineers and project managers on installations and upgrades
- Document work thoroughly using ConnectWise
- Assist with password changes and basic account support as needed
Required Qualifications (Condensed)
Must-Have
- SkillBridge eligibility required
- Ability to work onsite in Beaverton, OR or Phoenix, AZ
- A+ certification or Google IT certification
- 1–2 years of experience with VoIP or Unified Communications platforms
Technical Foundations
- Basic networking knowledge (LAN/WAN, IP routing)
- Familiarity with VoIP and UCaaS environments
- Working knowledge of Microsoft 365
- Strong technical troubleshooting mindset
Professional Skills
- Excellent written and verbal communication
- Strong customer service orientation
- High attention to detail and documentation discipline
Career Growth & Upside
This role provides hands-on exposure to:
- Enterprise VoIP and UCaaS platforms (clients use Elevate)
- SIP traffic analysis and network-level troubleshooting
- Real-world UC deployments and customer environments
High performers can grow into UC Engineers, Network Engineers, or Senior Support roles, with structured mentorship and certification opportunities.
Work Environment
- Hybrid work model after onboarding
- Collaborative MSP environment
- Strong focus on training, documentation, and internal advancement