Location: Remote (U.S.-based only)
Compensation: $20/hour (first 90 days, with performance-based increase potential)
Eligibility: Military Spouses Only
NOTE: DO NOT APPLY HERE – COMPLETE FULL APPLICATION AT: https://wkf.ms/4sdQidF
About the Opportunity
Our client is seeking bilingual customer service professionals to join a fully remote team supporting a Medication Therapy Management (MTM) program.
Language Requirement (Critical):
Candidates must be fluent in at least one of the following languages:
- Korean (most urgent need)
- Cantonese
- Mandarin
- Vietnamese
This role is part of a Military Spouse Career Accelerator, designed to provide immediate employment, structured experience, and a pathway to long-term career growth in healthcare operations and customer support.
This is not a clinical or pharmacy technician role. You will support coordination between patients and healthcare professionals.
Who This Is For (Eligibility Requirements)
To be eligible for this Military Spouse Career Accelerator opportunity, candidates must:
- Be a military spouse
- Have a spouse who is currently active duty OR separated within the past 12 months
- Be based in the United States
- Not currently be working in a full-time role
Why This Opportunity
- Fully remote role with consistent schedule
- Entry into the healthcare operations and patient support space
- Structured, high-volume environment that builds strong professional skills
- Opportunity for pay increase after 90 days based on performance
- Clear path to grow into more advanced roles
This is a strong opportunity for candidates looking to build stable, transferable career skills quickly.
Role Overview
As a Customer Service Representative, you will support a high-volume call center environment focused on coordinating medication reviews between patients and clinical pharmacists.
You will handle both inbound and outbound calls, helping schedule appointments and guiding patients through the process.
What You Will Do
- Make outbound calls to schedule medication review appointments
- Handle inbound calls from patients and healthcare professionals
- Document interactions accurately in real time
- Manage approximately 100 calls per day using an auto-dialer
- Communicate clearly and empathetically with patients
- Handle sensitive patient information with professionalism and discretion
Schedule
- 11:30 AM – 8:00 PM CST
- Candidates can be located in any U.S. time zone but must work this schedule
What Our Client Is Looking For
- Fluency in at least one required language:
- Korean (highest priority)
- Cantonese
- Mandarin
- Vietnamese
- Prior inbound and outbound call center experience
- Strong verbal communication and active listening skills
- Ability to work in a fast-paced, metrics-driven environment
- Comfort handling sensitive conversations professionally
Technical & Work Environment Requirements
- Quiet, HIPAA-compliant home workspace
- No background noise, pets, or childcare interruptions
- Hardwired ethernet internet connection required
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Minimum 1 year of office or customer service experience
- High School Diploma or GED required
Growth Potential
This role provides a strong entry point into healthcare operations, with opportunities to:
- Build experience in patient coordination and healthcare workflows
- Develop high-demand communication and operational skills
- Grow into roles across customer support, care coordination, or healthcare services